Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
Holiday returns: holiday purchases have an extended return window through the end of January.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To start a return, please contact us via email at sales@colliderecords.com and include your reason for return and order number if possible.
Non-returnable items:
There are certain situations where only partial refunds are granted (if applicable):
If your order arrives damaged in any way, please email us as soon as possible at sales@colliderecords.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@colliderecords.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@colliderecords.com and send your item to:
Collide Records
200 E Verona Ave #90
Verona, WI 53593
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
To return your product, mail it to:
Collide Records
200 E Verona Ave #90
Verona, WI 53593
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For order processing and delivery times, see our Shipping page.
