Shipping
Shipping policy
Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If for some reason your order will not be shipped within 1 business day you will be notified.
Pre-order items will be shipped on the stated estimated shipping date. Any items within the same order as a pre-order item will ship together when the pre-order item is available.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Flat rate shipping: determined by weight of order
|
Shipping option |
Estimated delivery time |
Price |
|
USPS First Class Mail |
3 to 4 business days |
$4.99 |
|
USPS Media Mail |
5 to 8 business days |
$4.99 - $7.99 |
|
USPS Priority Mail |
2 to 3 business days |
$8.49 and up |
|
UPS |
1 to 5 business days |
calculated during checkout |
International Shipping
We offer limited international shipping. Please contact us about availability.
| Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Collide Records is not responsible for these charges if they are applied and are your responsibility as the customer. |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery time of receiving your shipping confirmation email, please contact us at sales@colliderecords.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@colliderecords.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Return Policy
If you have any further questions, please don't hesitate to contact us at sales@colliderecords.com.