Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If for some reason your order will not be shipped within 1 business day, you will be notified.
Pre-order items will be shipped on the stated estimated shipping date. Any items within the same order as a pre-order item will ship together when the pre-order item is available. Here’s how pre-orders work and when they ship.
All records ship in protective vinyl mailers to prevent damage.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Flat rate shipping: determined by weight of order
| Standard shipping options | Estimated delivery time | Price |
|---|---|---|
| USPS Media Mail - CDs | 3 to 8 business days | $5.99 |
| USPS Media Mail large packages including all vinyl |
3 to 8 business days | $6.99 and up |
| USPS Priority Mail | 2 to 3 business days | $8.49 and up; calculated during checkout |
| UPS | 1 to 5 business days | calculated during checkout |
We offer international shipping to most countries worldwide. Shipping options with prices will be calculated during the checkout process. Prices include VAT, duties, and local taxes.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery time after receiving your shipping confirmation email, please contact us at sales@colliderecords.com with your name and order number, and we will look into it for you.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Holiday returns: holiday purchases have an extended return window through the end of January.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@colliderecords.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at sales@colliderecords.com.
