Yes — all our vinyl records and CDs are brand new, sourced directly from music distributors or from the artists themselves. We don't sell used or second-hand records.
No. Everything we carry is brand new and factory sealed. We source directly from distributors and artists, so you're always getting a fresh, unplayed copy.
Yes! We carry a wide selection of colored vinyl, indie-exclusive pressings, limited editions, and special variants. These often sell out quickly, so if you see one you want, we recommend grabbing it while it's in stock.
These are items offered at a discount because of minor cosmetic wear to the outer packaging — a cracked CD jewel case ("case wear") or shelf wear to a record's outer jacket/sleeve ("sleeve wear"). The disc or record itself is brand new and completely unaffected — only the outer packaging has a cosmetic imperfection. It's a great way to save on a new album if you're not fussy about the case.
Yes — we stock many autographed editions, acquired directly from record labels. [You can browse our autographed selection here.]
In-stock orders ship within one business day, and often the same day. Pre-orders ship as soon as our stock of the release arrives — typically the night before the official release date.
We offer a variety of shipping options shown during checkout, but generally shipping is $5.99 for a CD and $6.99 for a vinyl record. (We don't currently offer free shipping — we keep our prices low, which means we're not able to build free shipping into our margins.)
We offer both standard and expedited options through the US Postal Service, UPS, FedEx, and more. Most standard-shipping orders arrive within 3 to 7 days. Orders to Alaska and Hawaii may take a few extra days. Expedited options are available at checkout if you need it sooner.
Standard shipping to Alaska and Hawaii typically takes a few extra days than the contiguous US — recently around 10 days, and possibly 10–15 during busy periods. If you need it faster, expedited options are available at checkout.
Yes, we ship to most countries worldwide. Shipping options and prices are shown during checkout and include any applicable customs and import taxes/fees, so there are no surprise charges when your order arrives.
Carefully. We ship vinyl in reinforced record mailers from Mighty Mailers and Whiplash, which feature layered edges to protect record jackets against edge damage and reinforced "offset crush zone" corners to guard against corner damage. Protecting your records in transit is something we take seriously.
Once your order ships, we'll email you a tracking number automatically. It can take up to 24 hours for that tracking to register and start updating with the carrier, so if it doesn't show movement right away, don't worry — it's on its way.
Pre-orders ship as soon as our stock arrives — usually the night before the official release date. With standard shipping, that means your order typically arrives within a few days of the release date. If you'd like it sooner, expedited shipping options are available at checkout.
Yes — you can change or cancel your pre-order any time up until the date it ships.
Any in-stock items purchased together with a pre-order will ship together when the pre-order is released. If you'd like your in-stock items to arrive sooner, please place them in a separate order.
We'll make it right. Contact us and we'll replace or exchange any damaged item, or offer a partial refund if you'd prefer to keep it as-is. We may ask for a photo or short video of the damage to help us process it quickly.
We offer a full refund on items returned within 30 days in their original condition. After 30 days, we may be able to issue store credit. There's no restocking fee, and in most (though not all) cases we'll provide a prepaid return label.
No — you're welcome to check out as a guest. Creating an account is optional and can make tracking orders and reordering easier, but it's never required.
Most likely, yes! We can get most in-print records and CDs within a few days. If you're looking for something you don't see listed, just contact us and we'll order it in for you.
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), plus Shop Pay, PayPal, Apple Pay, and Amazon Pay.
Yes! E-gift cards can be purchased and emailed either to you or directly to the recipient with a personal gift message (you'll also receive a copy of the confirmation). Gift cards can be used for anything on the site and never expire.
Yes — Collide Records is an independent record store with thousands of positive reviews from happy customers. We're a real business run by real people who love music, not a faceless reseller. You can read our verified customer reviews, and if you ever have a question, we're easy to reach by phone, email, or chat.
We'd love to hear from you. Call us at 1-800-858-3076 or email sales@colliderecords.com and we'll get right back to you. Our live chat is available during business hours — if you catch us after hours, drop a message or email and we'll reply as soon as we're back.
